BT Business line has problems... FTP and other software connection timeouts. Issue with BT services.

[tonymaclennan]

After waiting in live chat queue for about half an hour twice now in the last couple of days to get to the front and get rejected.. "chat request has been cancelled. No operators are available"

Non available or non available that are willing and trained to resovle my issue???? There is a different!
I have so far determined the problem does not lie with my computer - I have tried all applications with my virgin media line and no problems.

I am using BT Business broadband and cannot connect to my website (not hosted by BT) using FTP client FileZilla. Connection timeout is always the response.
Same goes with the royalmail smartstamp application which connects to their server when I print by bulk postage off. Connection timeouts.
AVG update manager is also unable to connect.

The issue is not with my computer - I have firewalls disabled, "allowed all applications" on BT router and BT inform me port 21 is open by default. I can connect using all of these applications when I plug it in to my virgin media connection without issue.

I used command prompt "telnet ftp.printnine.com 21" and after a while get "421 Connection closed, timed out".

So the only logical conclusion is something is wrong at BTs end - but they seem to wash their hands of it with the usual crap about it not being their end. I also get rejected from live chat when I get to position one now! And phoning involves holding the line for what I can only descibe as a few decades!

Anybody know what the solution could be ? Or where the problem may lie ? Or had anything similar to this ?

[alastair]

check 2 things first off.

you are not connected wirelessly to "btopenzone" or "BTFusion-3XXX"

check your BB router is signed on with a correct un pw and not the green-light@service etc username as that can give web but not other protocols

[tonymaclennan]

Thanks..

the computer is connected via cable and doesnt have wireless enabled.

check your BB router is signed on with a correct un pw and not the green-light@service etc username as that can give web but not other protocols

How exactly do I do this?

Many Thanks

[alastair]

access the BT router via 192.168.1.254 in the address bar of internet explorer.

go to

Settings > broadband > link configuration.

the first bit will have your pppoa username and password.

make sure it is in the format of X123456@hg78.btclick.com and not green - light. green light is a test username as such.

if it is a username X123456@hg78.btclick.com make sure it is YOUR username and not a username that belongs to another customer.