BT Infinity 2 Hub3 SLOW UPLOAD SPEED! *URGENT*

[hayley]

So I was trying to get into streaming some gaming and aplications using OBS on picarto and twitch. 

However whilst the audio is fine on my stream the video and image lags and stutters very very badly.

I tried contacting BT but they only deal with download problems. Someone please help me!! 

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Bt infinity 2

bt hub 3

Macbook Pro

1. Product name:	BT Home Hub
2. Serial number:	+058720+1124043597
3. Firmware version:	Software version 4.7.5.1.83.8.94.1.37 (Type A) Last updated 18/03/14
4. Board version:	BT Home Hub 3.0A
5. WAN:	PPP Connected
6. Data sent/received:	2.8 / 2.8
7. Broadband username:	bthomehub@btbroadband.com
8. BT FON:	Yes
9. Wireless network/SSID:	BTHub3-P6KF
10. Wireless connections:	Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
11. Wireless security:	WPA and WPA2
12. Wireless channel:	9
13. Firewall:	Default

[MichaelD]

Did a BT Engineer connect you to Infinity? We've just been upgraded to BT Infinity and to take full advantage of it I believe you need the BT Home Hub 5. We used to have a 3 but the engineer said it wouldn't work with Infinity so we now have a Hub5 dual band.

[spank]

Hi there,

Can you provide some speed test results?

http://speedtest.btwholesale.com

thanks

[markp]

Hi halyey,

The details you have posted up, it looks like you have a home broadband connection and not a business connection if you are using as Home Hub.

if it is a home conneciton you can get suport via their website or you can post on their forum

Regards

Markp