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BT Infinity factory reset needed every 24 hours

JillJ
Member

on ‎13-06-2012 08:58 PM

Installation of BT Infinity took place on 6 June.  Since then every 24 hours (give or take and hour) the service goes down - blue broadband light on  BT Business hub 3 goes red.  The only thing that will bring it back is a factory reset of the hub.  3 different hubs tried, BT Openreach engineer can find no problem at exchange or in building.  Anyone got any ideas?  It is causing serious problems.

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2 REPLIES 2

tidaltides
Power User

on ‎14-06-2012 04:19 AM

The problem might be coming from the BT Business Hub 3. Have you requested to have it replaced? That might be the case.

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JillJ
Member
In response to tidaltides

on ‎14-06-2012 07:20 AM

We have already tried another BT Business Hub3 ourselves and the OPenreach engineer has tried another one.  They can find absolutely no reason why it should be happening.  When the connection goes nothing other than a factory reset will work.

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