I appreciate this might not be the place to ask, but I'm finding it difficult to even find the correct dept/person to talk to, so figured this a good place to start!
Temple is an area just outside Carryduff, but is part of Lisburn not Belfast. You've most likely driven through it, but never knew you were here!
In Temple there is about 400 residences and about two dozen businesses, some like us are internet businesses. I can speak for the other businesses but when we relocated here two years ago we were told by our BT account manager that Infinity would be available in 3-6 months. Every 3-6 months it slips, we're now being told end of this year. Based on previous experience though I've no real confidence in that target being hit.
Our neaest "exchange" or box has been upgraded, it's situated in Boardmills, this happened some time ago, and we all got excited thinking this was it, but on the day of switch on we were told that Temple was too far and so wouldn't be getting Infinity afterall. I've never really got any sensible consistant answers about when since then.
First and foremost, is there anyone here who can offer any concrete dates for when Temple will get Infinity?
Next, is there any previously successful method for applying pressure on BT to speed up our transfer to Infinity? We have a group of businesses and residents in the area who are happy to work together in an attempt to force BT to act sooner rather than later, but some ideas on how to approach them would be welcome.
At present we max out at about half a meg connection speed. It drops out entirely two to three times a day, and often the entire phone system goes down when it rains as our local "box" is in fact a hole in the ground which leaks!
