BT PC Fax..........HELP ME PLEASE !

[IMSjames]

Posting in forums to get an answer ...shows how desperate i am.

Firstly i think this looks like a top product and would love to be able to speak with someone at BT who knows about this.

I have spoken with several people who quite honestly advised me that they knew nothing about the product but could pass me on to some obne else that could assist me. I ended up at a call center in Sheffield wher a guy called Inder advised me to go and buy the siftware from Dabs .com.....way to go for a sale !!

Anyway moan over,  I have done the trial and have no issues with the product.I need to know how i get my exisiting landline 0845 fax number converted across to the BT PC Fax number.

Along with this i need to understand if i can now cancel my exisiting line rental and can i get this product added to my regular invoicing

If it helps we are a small business.

who do need i need to contact on this?

Advice please as i only ant to spend soem money with BT.

[James]

Hi,

Just found this Help & support FAQ about keeping existing fax numbers. 

Also, spoke to the relevant team who told me that unfortunately regular billing is not integrated at the moment.

Hope this helps,  

James

[IMSjames]

James many thanks for your answer.

Unfortunately it only tells me that it is possible it does not tell me how i can do it?

Who do i phone that knows the prodcut and will be able to help me with the transfer?

[James]

Hi, PC Fax is a market trial, so at the moment it isn't supported by traditional BT support channels.

Support is available online only, via: pcfax@btpcfax.co.uk

Cheers

[SandMulls]

When things got complicated with having several phone lines (one for fax, another for the phone) I opted for an internet fax service where I don't need an extra phone line to be able to send or receive a fax. I subscribed to this service <Link removed by Mod>

and it is working fine. No more issues with faxing while maintaining a landline phone.

Hope this helps.