BT are overcharging me !

[kingstondebatin]

I signed up for BT Web Hosting at the special offer rate of £2.99 per month for the first twelve months (normal price : £5.00 per month).

I've just got my first bill, at the full price of £5.00 per month, with no allowance for the special offer.

When I rang up to query this, I was told that there never had been a special offer !!

I asked to speak to a manager, but was told that none was available - one would ring me in due course (they didn't). I sent a fax setting all this out in detail - but received no reply.

How on earth to I get the attention of these people ?

Tony Bird

[Seraphsailor]

What

[Seraphsailor]

Tony; see here ; suggest you save the page; google search term bt web hosting and BT are paying Google for this to be top of page

http://business.bt.com/domains-and-web-hosting/web-hosting/web-hosting-packages?s_cid=btb_ppc_zed_go...

[kingstondebatin]

Thanks ! I've printed that out, and I'll add it to the dossier.

But the problem is that I can't get BT even to LISTEN to my complaint, let alone give a satisfactory response to it. Whether I contact them by phone, fax, or email, the result is always the same - deafening silence.

If they are attempting to alienate me as a customer, they are certainly succeeding ! To contact the regulator about this issue seems like overkill - but I may be driven to doing just that.

Tony Bird

[OldWolf]

Hi,

Could be a mistake, but to be honest if you're getting rubbered when trying to get it fixed then that's not acceptable.

I would advise contacting Customer Options on 0800 800 152, as they deal with mis-sales and such like.

Hope this helps.

Dave A

[kingstondebatin]

At last we've had a call from BT, backing down, and promising that we'll get the discount on future bills.

This is very welcome - but of course we'll have to check that the discount does in fact arrive.

Thanks for your help on this, people. THIS FORUM WORKS !!

Best,

Tony Bird

[Seraphsailor]

Tony,

hope it all works out OK for you.

If, on the off chance it doesn't, then send me a message and I will pass on the email addresses of BT staff at Executive level. I got a very quick response from the CEO's office re my issues with poor BT support and they are taking an interest in how resolution is progressing (no progress at this time!)

[dave]

Hi,

You should probably read the T+C's thoroughly before you sign up to any offers in future. The £5 a month charge was correct for the way this offer worked.

http://business.bt.com/assets/pdf/Web_Hosting_Reduction_in_Monthly_Charge_TACs.pdf

Dave

[rickbtwebdev]

I too signed up for the £2.99 package,

I recieved a full charge on the first bill.

On the second bill i recieved a credit for the account though so its all good.