After another phone call to customer support of 45 mins this afternoon during which i did nothing but wait for them to try to find the engineers report from this morning,s useless visit, i was told by a supervisor that there is no automatic right to receive broadband!!!! When i asked why i was paying for it then i got no reply. Every afternoon the speed drops from around 5mb down to 0.02 or less. We are a small business in a rural location heavily reliant on the internet, but do BT care? Not a bit.....yes, i know the fault is intermittant but even so the service for what we pay is awful. Particularly galling as we pay extra to have an emergency office set up if normal broadband goes down......god knows when that would ever be rolled out. Really poor service
