BTInfinty connection using a Cisco 887a router

[beckyboo123]

I am trying to connect my Cisco 887a to a new BTInfinity connection using a static IP. The line works fine with the BT supplied hub but I cannot seem to reach out to the internet when I try the Cisco 887a device.

I am new to routing and Cisco devices so I am sure that I have just forgotten a simple thing. Would anyone be able to take a look at my config and see if anything stands out?

Using 3165 out of 262136 bytes
!
! Last configuration change at 11:44:34 BST Tue Sep 20 2016 by administrator
!
version 15.1
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
service internal
!
hostname rtr-h003103
!
boot-start-marker
boot-end-marker
!
!
logging buffered 4096
enable secret 5 $1$ADmv$NWsaGiCyPI/apxJCnTNqG1
enable password olwshojoj[hv!
!
aaa new-model
!

!
aaa authentication login default local
aaa authentication enable default enable
aaa authorization exec default local
!
!
!
!
!
aaa session-id common
memory-size iomem 10
clock timezone gmt 0 0
clock summer-time BST recurring last Sun Mar 2:00 last Sun Oct 3:00
crypto pki token default removal timeout 0
!
!
no ip source-route
!
!
!
ip dhcp excluded-address 192.168.0.0 192.168.0.99
ip dhcp excluded-address 192.168.0.200 192.168.0.254
!
ip dhcp pool 10
import all
network 192.168.0.0 255.255.255.0
dns-server 8.8.8.8 4.2.2.2
default-router 192.168.0.1
!
!
ip cef
ip name-server 8.8.8.8
ip name-server 4.2.2.2
ip inspect WAAS flush-timeout 10
no ipv6 cef
!
!
license udi pid CISCO887VA-K9 sn FCZ1524C3GC
!
!
username administrator privilege 15 secret 5 $1$iFs5$Gc3bZQfrlbBbWHQ7DvTE3/
username ccpuser privilege 15 secret 5 $1$yAV0$dUswDZwNZLZXk9jBysqfY0
!
!
!
!
controller VDSL 0
modem customUKAnnexM
modem customUKAnnexA
modem UKfeature
!
ip ssh version 2
!
!
!
!
!
!
bba-group pppoe global
!
!
interface Ethernet0
no ip address
shutdown
pppoe-client dial-pool-number 1
!
interface ATM0
no ip address
no atm ilmi-keepalive

!
interface FastEthernet0
description Uplink to fw-h003104
speed 100
!
interface FastEthernet1
!
interface FastEthernet2
!
interface FastEthernet3
!
interface Vlan1
ip address 192.168.0.1 255.255.255.0
ip nat inside
no ip virtual-reassembly in
ip tcp adjust-mss 1452
!
interface Dialer1
description BTInfinity
mtu 1492
ip address 81.x.x.x 255.255.255.254
no ip redirects
no ip unreachables
no ip proxy-arp
ip nat outside
no ip virtual-reassembly in
encapsulation ppp
dialer pool 1
dialer idle-timeout 0
dialer-group 1
ppp authentication chap pap callin
ppp chap hostname username@btclick.com
ppp chap password 0 mypassword
ppp pap sent-username username@btclick.com password 0 mypassword
ppp ipcp dns request accept
ppp ipcp route default
ppp ipcp address accept
no cdp enable
!
no ip forward-protocol nd
no ip http server
no ip http secure-server
!
ip dns server
ip nat inside source list 10 interface Dialer1 overload
!

logging esm config
access-list 10 permit 192.168.0.0 0.0.0.255
access-list 10 remark nat-pool
access-list 23 permit 192.168.0.0 0.0.0.255
access-list 23 remark vty
access-list 23 deny any log
dialer-list 1 protocol ip permit
!
!
!
!
!
!
control-plane
!
banner login ^CCC
THIS IS A PRIVATE SYSTEM. UNAUTHORISED ACCESS IS NOT
PERMITTED AND OFFENDERS ARE LIABLE TO PROSECUTION.

YOUR IP HAS BEEN LOGGED AND AN ALERT GENERATED
^C
!
line con 0
privilege level 15
logging synchronous
no modem enable
line aux 0
line vty 0 4
access-class 23 in
ipv6 access-class ipv6_deny in
transport input telnet
escape-character 3
!
scheduler max-task-time 5000
end

[markp]

HI beckyboo123

is it just a single static IP your line has? If it is you do not configure this in the router as we auto assign it to the line when the router logs in with the correct username and password for the line.

hope this helps

markp

[beckyboo123]

Hi markp,

Thank you for taking the time to reply, most appreciated.

It is indeed just one single static IP that we have.

I have adjusted to read the following:

interface Dialer1 description vDSL
 mtu 1492 ip address negotiated
 no ip redirects
 no ip unreachables
 no ip proxy-arp
 ip nat outside
 no ip virtual-reassembly in encapsulation ppp
 dialer pool 1 dialer idle-timeout 0 dialer-group 1 ppp authentication chap pap callin
 ppp chap hostname {ISP-USERNAME-HERE} ppp chap password 0 {ISP-PASSWORD-HERE} ppp pap sent-username {ISP-USERNAME-HERE} password 0 {ISP-PASSWORD-HERE} ppp ipcp dns request accept
 ppp ipcp route default ppp ipcp address accept
 no cdp enable

I'm a little confused now though. If I do a "show ip interface brief" it shows:

Interface      IP-Address OK? Method Status Protocol
ATM0           unassigned YES NVRAM down down
Dialer1          unassigned YES NVRAM up up
Ethernet0       unassigned YES NVRAM administratively down down
FastEthernet0 unassigned YES unset up down
FastEthernet1 unassigned YES unset up down
FastEthernet2 unassigned YES unset up down
FastEthernet3 unassigned YES unset up down
NVI0             unassigned YES unset administratively down down
Vlan1            192.168.0.1 YES NVRAM up down

Is this correct? The changes didn't solve the issue, still unable to reach the internet 😞

[markp]

Hi beckyboo123,

Are you putting the correct username and password to authenticate the line?

the username should look like A123456@hg12.btlclick.com ?

markp

[beckyboo123]

Hi markp,

I have just checked my welcome emails and they appear to be the same.

Is ther any command I can use on the router to see if its attempting to connect but failing on authentication?

Becky

[markp]

Hi beckyboo123

I am afraid it is not a router I can help with as it is not a BT supplied router, you could try contacting our IT Support Managers on 0800 500 247 they can help with non BT 3rd party router, they are a chargeable service.

markp

[beckyboo123]

Thanks for your help markp. I understand and I will see if that is an option for us if I cannot resolve the issue after a few more days of research 🙂

[Riggs127]

Hi, If your connecting your cisco directly to the wall and not using any BT equipment, you will need to set your VLAN Tag to 101. Unfortunately I am not sure how to do this on a Cisco device.