Billing Problems

[Northcourt]

Having been with BT for 5 years with only a few issues during that time we didn't think it would be to much hassle to sign for another 5 years............Yea right!!!

Just prior to our inital 5 year contract coming to an end we were contacted by our local BT business team The sales person said our current phone system (BT Visatility) was now old and no longer being made. He stated that we can have a brand new system installed which would save us money, he also added that the call charges would stay the same.

Well since the change of systems our company has gone from paying monthly bills of between £230-£270 to receiving bills of £1800, £400, £720, £340. We even received a cheque from BT for around £1800 that wasn't ours.

Anyway, after 6 months since being contacted by the sales person it has come to light that he was only interested in getting his sale. I have written proof of what the salesperson was supposed to do but simply couldn't be bothered after getting his sale.

I have today contacted Ofcom, they have advised me what to do and given me a case ref number. If after 8 weeks I haven't had a satisfactory response I will then be contacting the Ombudsman for Communication.

We have been pushed from pillar to post, had our phone calls ignored, messages ignored, emails ignored and just basically been fobbed off by our local BT Business.

As soon as we can leave BT we will be. I have never ever received such shoddy service in my entire life. They are a complete joke!! 

[markp]

Hi Northcourt,

I am sorry to see you have had problems with your BT local business, I have sent you a Private message, if you can reply to this with all the details, I can get somenone to look into this for you.

Regards

Markp

MOD

[eXetetika]

How very true - and we are talking about a company specialising in COMMUNICATIONS - who should understand both Customer Service and the needs of business customers in particular.

See my post today on Line Faults taking 3 weeks - and still counting ...

With Deepest Sympathy, eXetetika

[Homecook]

we have been trying to set up direct debits for broadband and phone accounts since June 2014 we have questioned all billing sent since that date as charges for services were not correct and we were being charged for an extra line and services that we did not request or previous had since our line move on 30th April.

As an online business we were without service from the 1st May until 6th June due to B.T’s lack of communication between departments.

So much for super fast broad band business deals!

There is not even a network signal alternative for our area 1 mile from a town with a 50,000 plus population.

just a part of trying to do on-line business in the U.k with a monopoly such as B.T

we have spent the best part of 8 hours on the phone trying to rectify this problem with numerous promises of returned calls to resolve this matter the last being on 4th July from a Mr Mike Jupp from the business movers team who failed to return a call to resolve this matter.

quite simply we would like to pay one bill for both services the only other service required for the line is caller display.

It really has come to a point if the final demands do not stop and service is cut we will be forced to seek legal advice and make a claim for loss of business.

I would like someone to call me directly concerning this matter as I am unable to make direct contact with anyone responsible at B.T our direct number is 01270-841171

[WoodlandsCH]

BT are never to be trusted - for anything: They have no scruples in selling expensive systems, taking forever doing so and then completely overcharging you - they do not do this on purpose, I hasten to add, they are just incompetent - worse that the NHS and as big.

We had BT Superfast Broadband put in instead of online broadband and they still kept charging us for the online broadband! When I was told me that they would be suspending the Broadband for non-payment (because the account was closed), what do you think? We woke to find all the broadband suspended for non-payment!!

We do not allow BT to take money through Direct Debit and we would highly recommend you close all DDs. They are not to be trusted.

BT do not have an adequate support system: BT Billing is in Manilla using people with poor English. There is never any written evidence from emails so there is no ecord of your compaint. I am sure that some of their business processes are illegal but they are so big, they get away with it!