Hi,
My daughter recently took over an existing hairdressing business and phoned BT to have the name on the bill changed. Easy - no chance. The line was cut off, and after many hours spent on my home phone line it was switched back on again three days later. The subsequent loss of business through customers being unable to make appointments is impossible to estimate. To add insult to injury, one week later, BT have sent her a bill for 99 pounds re-connection charge. This was queeried with BT, again after several hours on the phone, only to find that this is standard practice and she has no option but to pay it. This is nothing short of extortion.
I have been a BT shareholder since 1994, but having now read most of the letters in the forum together with my daughters experiences I no longer wish to be associated with this company and will sell my shares forthwith.
