Broadband Barely Usable (SLOW)

[dazzling]

I am losing the will to live with what is barely better than old dial up. We moved into an office last week and eventually got line setup and broadband. Decided on BT as we though this would be painless. But this is terrible. See below.

Seems our UP link is faster than DL?!

Any ideas/help? No extenison sockets, BT filter used etc.

DSL Details

Down Up

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:
Rate:	294 kbs	684 kbs
Max Rate:	205 kbs	1096 kbs
Noise Margin:	4.5 dB	5.7 dB
Attenuation:	63.0 dB	37.2 dB
Output Power:	12.4 dBm	12.2 dBm
Protocol:	G.DMT2+ Annex A
Channel:	Interleaved
DSLAM Vendor Information	Country: {46336} Vendor: {TSTC} Specific: {4101                              }
ATM PVC:	0/38
Rate Cap:	205 kbs
Attenuation @ 300kHz:	63.0 dB
Uncanceled Echo:	-21.4 dB	Ok
VCXO Frequency Offset:	-48.8 ppm	Ok
Final Receive Gain:	29.9 dB	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %

IP Traffic
Transmit:	62089592	45	0	0
Receive:	1119059169	4551388	0	0
ATM Traffic
Transmit:	191446058	0	0
Receive:	27862491	0	0

DSL Link Errors

Collected for 3Days23:36:17

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since
ATM
Last Event
Cell Header Errors	382	89	2	0:03:15
Loss of cell Delineation	206	34	2	0:03:15
DSL
Link Retrains:	0	0	0	0:00:00
DSL Training Errors:	1	0	0	3Days23:36:05
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	0	0	0	0:00:00
Loss of Signal Failures:	0	0	0	0:00:00
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	0	0	0	0:00:00
**bleep**. Seconds w/Errors:	376	82	2	0:01:14
**bleep**. Sec. w/Severe Errors:	0	0	0	0:00:00
Corrected Blocks:	15113382	3974147	21871	0:00:01
Uncorrectable Blocks:	637	161	4	0:01:14
DSL Unavailable Seconds:	29	0	0	3Days23:35:47

[nikkil]

Sorry to hear that bud. Is this a shared connection? Try this step to isolate the issue.

1. Direct connect a single laptop to the BT modem.

2. Run 2 commands. "traceroute google.com" and "pathping google.com"

Those command will show you which hop if in the network side is causing you problems and you can probably submit a ticket to BT support to have it investigated. If you are having problems to the gateway, then there's clearly a line problem there.

Good luck.

[MHC]

The attenuation figure is high and could well be a lot greater.    How far are you from teh exchange?   Both as te crow flies and to drive - it will not give an exact length of te line but will be indicative.

[dazzling]

Hi nikkil, thanks I will contact BT.

MHC we are apparently 3km from the exchange.

I'll have to resort to working from home again soon!

[MHC]

---

@dazzling wrote:

Hi nikkil, thanks I will contact BT.

MCH we are apparently 3km from the exchange.

I'll have to resort to working from home again soon!

---

If you are 3 km from the exchange - actual route then the attenuation is way too high.   I would expect around 40dB at that distance.

Can you try the little checker at:    http://bbcheck.co.cc/         It does not store any data and take a few seconds find teh line details.      Then just post the:

Recorded Line Length: 3123m
Estimated Attenuation: 43dB

details here.   

[dazzling]

Thanks for that!

Well.....One site told me 3K but I am further than that:

Phone number checked: 0161474****
Postcode checked: Sk57bw

Data found:

Exchange: Stockport

Recorded Line Length: 4403m
Estimated Attenuation: 61dB

You are connected to one of the following:
Cabinet 55 which is currently planned to receive FTTC (50% of lines)
Cabinet 91 which is currently planned to receive (50% of lines)


No speed estimate is currently avaiable for your line.

[MHC]

a 294k sync speed is still low ... the atteniuation is about right but an ADSL2+ line should be able to give better speed than that.

I have sent you a PM.