Looking for some help with the above problem, BB (ADSL2+) and phone installed to our new office on the 17th May 2013 and we have had issues with it dropping since day one. Initially I thought it was just the training period but it’s never got any better.
We have noticed that we intermittently lose connection whenever we answer the phone, I have spoken to faults who have asked us to replace the phone / filter / and modem which we have.
Replacing the phone to a BT Converse 1100 fixed line phone made no difference, a new micro filter made no difference either. The modem was slightly harder as we bought and are using a new DrayTek 2850n (ADSL/VDSL) router, the chaps in the office above us were however kind enough to lend us a BT Business Hub 3.0 which when connected still drops out when the phone rings.
We only have the one socket in the office and we have tried it in both the test socket and the normal face plate and it makes no difference.
If we dial 17070 when the modem is plugged in we can hear it “dialing” out, and as soon as it syncs there is constant white noise on the line at a level that we can barely hear voices.
What are my options here as the people that I have spoken to at BT indicate that they cant see anything wrong with anything and suggest that its an issue at our end and thus we will be liable for an open reach charge. As a startup company we simply can’t afford to take the risk of being charged but we are the point where we are having to use our mobiles to make calls as we can’t hear our clients.
