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Broadband problem

ptlimo
Member

Had an open reach enginner out been on the phone many times and i am getting really high **bleep**. Seconds w/Errors: and Uncorrectable Blocks: and Cell Header Errors they have also capped my rate down and the speed has decreased dramiticaly

the intial problem was losing connection which now seems to be stable but my broadband has really slowed down.

please help !!!!!!!!!! you can see what is happening for being connected for 1 hour 48mins

 

DSL Link Errors

Collected for 1:48:09

Reset 24-hr int. 15-min int. Last Event
 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors708708100:01:01
Loss of cell Delineation0000:00:00
 
DSL
Link Retrains:0000:00:00
DSL Training Errors:0000:00:00
Training Timeouts:0000:00:00
Loss of Framing Failures:0000:00:00
Loss of Signal Failures:0000:00:00
Loss of Power Failures:0000:00:00
Loss of Margin Failures:0000:00:00
**bleep**. Seconds w/Errors:15391539260:00:08
**bleep**. Sec. w/Severe Errors:0000:00:00
Corrected Blocks:0000:00:00
Uncorrectable Blocks:22932293300:00:08
DSL Unavailable Seconds:0000:00:00
8 REPLIES 8

zzZZzz
Power User

Please post some line details.  ie.  current downstream line speed/rate, noise margin, protocol, channel  as reported on same page where you obtained the DSL error stats.

 

 

Looks like your line is configured for non-interleaved (Fast) connection, as it is reporting uncorrecctable blocks.  ie. the blocks are being resent when an uncorrectable (corrupted) one is received.   

 

Over the 1h48m, the stats look okay for a slightly noisy line.  Monitoring over a longer period such as 24 hours would be more useful.

 

 

If you have the old NTE5 single outlet master phone socket, I presume you have gone through the steps of connecting the hub directly to the test socket to eliminate problems which may be caused by your internal phone wiring.

 

Fault testing with master socket

 

 

 

 

ptlimo
Member

This is an overnight report they were trying to put 24mb down the line which it could not handle   DSL Details

Down Up
Modem Type:Built in modem - ADSL
DSL Line (Wire Pair):Line 1 (inner pair)
Current DSL Connection:
 
Rate:2006 kbs811 kbs
Max Rate:1985 kbs832 kbs
Noise Margin:6.7 dB6.8 dB
Attenuation:48.1 dB23.5 dB
Output Power:16.7 dBm12.3 dBm
 
Protocol:G.DMT2 Annex A
Channel:Interleaved
DSLAM Vendor InformationCountry: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:0/38
 
Rate Cap:1985 kbs
Attenuation @ 300kHz:48.1 dB
Uncanceled Echo:-28.7 dBOk
VCXO Frequency Offset:-40.3 ppmOk
Final Receive Gain:23.9 dBOk
Excessive Impulse Noise:0Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %
IP Traffic
Transmit:16467384100
Receive:144720371427100
 
ATM Traffic
Transmit:61132900
Receive:184307600

DSL Link Errors

Collected for 21:32:53

Reset 24-hr int. 15-min int. Last Event
 SinceCurrentCurrentTime Since
 
ATM
Last Event
Cell Header Errors8679867901:27:08
Loss of cell Delineation23923901:27:08
 
DSL
Link Retrains:3301:27:08
DSL Training Errors:676701:24:31
Training Timeouts:0000:00:00
Loss of Framing Failures:6601:27:08
Loss of Signal Failures:6601:27:08
Loss of Power Failures:0000:00:00
Loss of Margin Failures:6601:27:08
**bleep**. Seconds w/Errors:158991589901:27:08
**bleep**. Sec. w/Severe Errors:7701:27:08
Corrected Blocks:18985189855330:00:00
Uncorrectable Blocks:260492604901:27:08
DSL Unavailable Seconds:92192101:24:13

ptlimo
Member

this was in the test socket which is brand new

zzZZzz
Power User

Looks like interleaving may have perhaps been turned on earlier this morning as the stats are now reporting 'Corrected Blocks'. (aka FEC).   I presume the 'Uncorrectable blocks' has stopped incrementing this morning?

 

 

If you examine the following page on your hub:

 

Settings, Diagnostics, DSL

 

Under Training History section.

 

It should list all previous disconnections, line speeds etc. Examine whether the protocol (mode column) has changed too overnight.

 

Look at the column labelled 'Mgn1' for the very last line entry (representing the line stats at the time you opened the page).  This should give you the 'target' noise margin at the start of the current connection.  What is the value?   around 6.0 by any chance?

 

 

With a line attentuation of 48dB and 6db noise margin, a downstream line speeds of 4 to 7mb should be possible on a 'good' line.

 

The current 2006kbps downstream rate does seem unusually low unless your line is inherently 'Very Noisy', or it is still undergoing line training.

 

 

Your line appears to be configured for upto 12mb 'ADSL2' (G.DMT2 annex A) service, and I notice the upstream rate is higher than normal, currently 811kbps.  It is usually around 445kbps.

 

Unless you specifically requested the higher upstream rate, I would speak to BT about getting it lowered.  It may possibly help to raise the downstream speed but don't quote me. 

 

 

Changing the protocol to the 'upto 8mb' 'ADSL1' (G.DMT annex A)service is another option but I can't see the downstream speeds increasing by a factor of 2 or 3 by doing so TBH, but it may improve stability.

 

 

 

 

 

 

 

 

ptlimo
Member

Hi there correctable blocks still rising as we speak and you were bang on the noise margin is 6.0 BT is organising go get the line card swapped hopefully this will sort out my problems

zzZZzz
Power User

Rising corrected blocks is perfectly normal and nothing to worry about.  It is a function of having an interleaved connection.

 

Has the 2wire hub been previously replaced in case it is perhaps faulty?

 

 

paragon123
Power User

Looks like a line problem to me. You should contact support, have it tested remotely. 

 

They should be able to send a technician on there own if it's really necessary and proved to be a line problem. Cheers!

ptlimo
Member

Engineer been out and hopefully touch wood things seem to have settled down but really weird thing

is with the business hub 2701 connected and run a speed test i get 1.6mbps connect a bt home hub 3 run the same test and i connect at 2.8mbps also the upload speed goes up both hubs are correctly configred with my account details etc Makes me wonder if i should bin the bt equipment and buy my own