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Broadband speed dropped from 0.75Mbps to 0.45-0.50Mbps

MikeJamesGate
Member
So about 4 days ago i got a random DSL disconection for 15 secs, my broadband then came back on and my speed was slow, i've waited over 3 days for the DSL down rate to go back up to 928kbs (that's what it was on before the disconection) but it seems to be stuck on 800kbs.http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml I saw this posted in another post so i believe my ip profile is maybe stuck on; 576 - 863kb/s 500 (up to 0.5Mb/s) rather than it being on 864 - 1151kb/s 750 (up to 0.75Mb/s Also before people say there's barely any difference at 0.75Mbps i can watch netflix, livestream tv, watch youtube/twitch at 360p and also play online with no problems at all so it is a pretty big difference for me. Also this has happened in the past before but i'm not sure what BT did to fix it, i think it could of been a line reset but i'm not sure.
2 REPLIES 2

Plumly
Grand Master

Hi MIke, 

 

you do need a line reset by the sound of it, but your best to contact BT to get them to go through some testing to ensure there is nothing else causing the issue, such as data Corruption, 

 

Thanks
Plumly

MikeJamesGate
Member

Okay, thanks for the help plumly