Business Broadband REALLY slow

[MGUK79]

Hi

I have had business broadband for sometime in my house however the speed was so poor that I used that residential broadband that I have on another line instead as I got no-where with reporting a fault. I'm wondering if someone can help me work out what is going on.

I have a Netgear DG834G router attached to the line. I have speed tested the line and get the following results:

Download speed achieved during the test was - 0.1Mbps

For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps

Additional Information:

Your DSL Connection Rate is :0.16Mbps(DOWN-STREAM), 0.45Mbps(UP-STREAM)

IP Profile for your line is - 0.14 Mbps

The residential line that I have to the house achieves 1.25Mbps Downstream - why is the Business BB so much slower? Is there a fault or am I expecting too much given they are connected to the same exchange?

[paulettekee]

Hi MGUK79,

The result shows as if the acceptable range, may be for your DSL modem, is between .05Mbps and .25Mbps. Usually for a good modem, the acceptable range of speed should be much higher than that is provided by the internet service provider. 0.25 seems to be a very small value and Netgear DG834G router does supports 108Mbit/sec operations. So I believe that it may be any cable error in your connection. Call the service personals so that they could fix your connetion.