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Call Reports from BT Versatility

BUSRWALK
Member

Is there a way of reporting how many calls are made and how many incoming calls are taken for each line extension that we have internally?

 

I want to be able to track how many calls each of my sales persons are making, and how many they are receiving each day / month. It would also be useful to see how long they spend on the calls in total.

 

Can this be done if the versatility system is linked somehow into a PC?

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