Call diversion with aux line on feaureline compact

[rlt]

We have 2 lines on the same number (i.e. a main line and aux line). Both have featureline compact.

To divert all calls (from both lines) I can dial *121*9<number>#

I want to know how to divert one of the lines only (in case there is only one person in the office). I have been told 2 different things by 2 different bt customer service reps, neither work:

1/ *21*9<number># from the line I want to divert

2/ *121*21#<number># from either line (the additional 21 is the extension number of the aux line)

Does anyone know if what I am trying to do is possible, and how to achieve this?

I was told before I bought the additional (aux) line that it would be possible - at best I have been misinformed about how to do it, at worst I have been mis-sold a product that does not do what I was told it would do.

[325consultancy]

Hi rlt,

I have not been online for a while, hence the late reply.  Hopefully someone has responded and the problem is rectified.

To switch on Call Divert

To switch on *21*

then extension number or 9 followed by #

to check *#21#

If you have a hunt group activated it would be

To switch on *121*

then extension number or 9 followed by #

to check *#121#

If you need a copy of the user guide PM your email address and I will be happy to forward to you

Best regards,

Karen