Solved: Re: Configuration BT Hub For Broadband Voice.

sdon · ‎27-09-2011

I am trying to Configure hub for voice and follow on the on screen details,I enter admin for user name and Serial number on Hub into the box on the screen and get a message stating 400 bad request.

No phone light on hub.

How do I manual set up the hub.

I have email BT Broadband voice help desk but NO reply.

Any help around guys.

SeanC · ‎28-09-2011

Hi Sdon

This sounds like the username or password could be wrong, if the password has not been changed then try adm as username.

If you are still having problems send me a private mail with your voip details plus contact name and number.

Regards

Sean

View solution in original post

325consultancy · ‎27-09-2011

Hi,

It sounds like your number has not been activated as yet; If it was the light would be a steady blue..

Login at www.bt.com/bbt - You will need your broadband voice/talk number and the password that you would either have been sent via email or post. Once you have registered you should then be able to follow the normal steps.

If you need a user guide PM you email address and I will be happy to send it to you

Karen

Karen

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karen@325consultancy.com
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sdon · ‎27-09-2011

The hub will not configure after inputting admin and password,I get a message stating 400-Bad Request.

sdon · ‎28-09-2011

Well called BT today with no joy,got sent to a far away place.Reading from the cards.

STILL not working.

Going to call soon and cancel the voip call.

Is there a BT help desk in the UK that can help ?

SeanC · ‎28-09-2011

Hi Sdon

This sounds like the username or password could be wrong, if the password has not been changed then try adm as username.

If you are still having problems send me a private mail with your voip details plus contact name and number.

Regards

Sean

sdon · ‎28-09-2011

Sean,

Thanks 'ADM' worked,BT should update the help site with that,because it states 'ADMIN' and password.

Thanks again.

Steve

SeanC · ‎28-09-2011

Hi Sdon

Glad that helped you get passed the adm user name was only for the first batches of the 2701's this is corrected for the latest batch and admin should work fine.

Regards

Sean