Content Screening problems

[bombinho]

Hi,

I tried to find others having similar problems with the BT Business Hub but by now it seems I am the only one with following problem. I can not access web pages that I have not manually allowed in the Content Screening.

I do get a window instead of the desired page telling me:

"Access to this Web site has been blocked. The Content Screening rating server cannot be reached to validate the appropriateness of this Web site."

The log itself states:

  csd: bad server: 0.0.0.0:0

  csd: failed to send rating request to server: generic failure (nothing else makes sense)

  csd: failed to resolve host '': Unknown resolver error

Of course I can disable the content screening temporarily but I would avoid that if possible.

Any ideas? Someone else got this problem too?

Is that possibly another faulty firmware pressed on?

[noeltech2000]

Just been on with bt business and they contacted bt added value branch(whatever that is ) and they say problem with servers and will be fixed within 48 hours.... keep your fingers crossed...

[whiller123]

@noeltech2000

Thanks for the update

I have been told different stories from BT too

When it all went wrong on August 1st they told me they were not doing it anymore

now they are telling me they are working on a fix.

They are also having DNS issues at the moment

I think they are in a muddle

Rob

[DaveA]

Hi all,

Right, while I can't give a definitive statement about Content Screening on behalf of BT, I'll you the situation from the agent point of view.

Content Screening has been added and removed from the firmware a silly number of times since the old HGV1800 came out.  The problem is that no-one is ever sure whether it's in or out with any given update, and if people have different firmware due to their router's not updating properly then they might be a completely different situation to the next person that comes along.

Because of this there has never been a lot of information about it, and so some people will know and some won't, depending on what was around at the time.

Yes it is frustrating, but we're trying.  Information is being gathered about the situation, but I can't and won't give any updates here because I won't find out before the rest of the Helpdesk does.

All I can ask is that you all have patience.  It is being looked into, and will hopefully be fixed or binned fairly soon.

Dave