Could someone decipher this please?

[martin_b]

Hi,

After several months of getting around 4-5 Meg download speed my connection has suddenly dropped to about 500K

An engineer came round checked the line ( for about 5mins) and said there was nothing wrong, and got my profile reset but my rate was still stuck at 500K.

the next suggestion was that it might be the router, so I changed it to one with much better diagnostics. Is there anything in the results below that might give a clue as to why my rate is so low?

TIA

Summary Status

DSL Link:		Connected
Internet:		Connected

Internet Details

Broadband Link Type:	Built in modem - ADSL
Connection Type:	PPPoA
User Name:
Current Internet Connection:
IP Address:	213.120.107.163
Subnet Mask:	255.255.255.255
Default Gateway:	81.134.64.1
Primary DNS:	194.72.9.34
Secondary DNS:	194.72.0.98
Host Name:
Domain:
MAC Address:	--:--:--:--:--:--
MTU:	1500

DSL Details

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:
	Down	Up
Rate:	573 kbs	1108 kbs
Max Rate:	4881 kbs	1108 kbs
Noise Margin:	25.7 dB	6.2 dB
Attenuation:	33.3 dB	13.9 dB
Output Power:	10.5 dBm	12.5 dBm
Protocol:	G.DMT2+ Annex A
Channel:	Fast
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {47473 }
ATM PVC:	0/38
Rate Cap:	4881 kbs
Attenuation @ 300kHz:	33.3 dB
Uncanceled Echo:	-21.3 dB	Ok
VCXO Frequency Offset:	-17.5 ppm	Ok
Final Receive Gain:	19.4 dB	Ok
Impulse Noise Comp. Tones:	0	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

IP Traffic	Bytes	Packets	Errors	%
Transmit:	6425148	33854	0	0
Receive:	48408071	43140	0	0
ATM Traffic	Cells	Errors	%
Transmit:	898272	0	0
Receive:	8319588	0	0

DSL Link Errors

Collected for 16:18:53

	Since	Current	Current	Time Since
	Reset	24-hr int.	15-min int.	Last Event
ATM
Last Event
Cell Header Errors	128	128	0	7:46:14
Loss of cell Delineation	129	129	0	7:46:14
DSL
Link Retrains:	2	2	0	7:46:14
DSL Training Errors:	3	3	0	7:45:25
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	3	3	0	7:46:14
Loss of Signal Failures:	4	4	0	7:46:14
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	4	4	0	7:46:14
**bleep**. Seconds w/Errors:	5	5	0	7:06:15
**bleep**. Sec. w/Severe Errors:	4	4	0	7:46:14
Corrected Blocks:	131	131	0	7:06:15
Uncorrectable Blocks:	129	129	0	7:06:15
DSL Unavailable Seconds:	111	111	0	7:45:07

[Reset Statistics]

[Frances]

Hi Martin_b

Im sorry that you are having problems. Im afraid we cannot see what is causing the problem from the information you have supplied above. Could you please send me a private message with your details including your fault reference and I will have this checked for you.

Thanks

Frances

Forum Moderator

[Frances · Accepted solution]

Hi Martin_b

Thank you for your private message. As you say you have been back in contact with us and you have an engineer attending on Friday we will await the outcome of this before taking any further action. Hopefully this will resolve the issue.

Thanks

Frances

Forum Moderator

[martin_b]

Oh Dear..

Had the engineer round on Friday and he was great he ran in a new cable from the road to a new master socket with a microfilter built in.  (no extensions)

The result the modem now reports I'm getting 6odd meg down speed, but several speediest web sites report I'm still only getting 400K which is borne out by my browsing experience,

Can anyone see anything in the stats below.  I seem to have a lot of errors..

Down Up

Modem Type:	Built in modem - ADSL
DSL Line (Wire Pair):	Line 1 (inner pair)
Current DSL Connection:
Rate:	6101 kbs	1120 kbs
Max Rate:	7445 kbs	1120 kbs
Noise Margin:	9.4 dB	5.7 dB
Attenuation:	32.7 dB	13.8 dB
Output Power:	20.2 dBm	12.3 dBm
Protocol:	G.DMT2+ Annex A
Channel:	Fast
DSLAM Vendor Information	Country: {46336} Vendor: {IFTN} Specific: {47473 }
ATM PVC:	0/38
Rate Cap:	7445 kbs
Attenuation @ 300kHz:	32.7 dB
Uncanceled Echo:	-21.4 dB	Ok
VCXO Frequency Offset:	-18.5 ppm	Ok
Final Receive Gain:	15.0 dB	Ok
Impulse Noise Comp. Tones:	0	Ok
Excessive Impulse Noise:	0	Ok

Traffic Statistics

Bytes Packets Errors % Cells Errors %

IP Traffic
Transmit:	8757103	83550	0	0
Receive:	81277128	83873	0	0
ATM Traffic
Transmit:	1333381	0	0
Receive:	12376638	0	0

DSL Link Errors

Collected for 20:09:00

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since
ATM
Last Event
Cell Header Errors	608	608	1	0:06:36
Loss of cell Delineation	398	398	0	0:49:47
DSL
Link Retrains:	4	4	0	10:09:09
DSL Training Errors:	7	7	0	10:08:48
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	6	6	0	19:45:42
Loss of Signal Failures:	6	6	0	19:45:42
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	6	6	0	19:45:42
**bleep**. Seconds w/Errors:	307	307	2	0:06:36
**bleep**. Sec. w/Severe Errors:	8	8	0	4:28:55
Corrected Blocks:	0	0	0	0:00:00
Uncorrectable Blocks:	783	783	2	0:06:36
DSL Unavailable Seconds:	298	298	0	10:08:28

[martin_b]

this is now getting farcical!

To recap my broadband speed has dropped from Meg to 400K   I have now had everything changed from the road outside to PC. New cables, new router, etc..

Called BT again, and was offered another engineer visit for Monday, Ok I said, was then called back and told if I wanted I could have a visit this morning ( Sunday) OK I said, did the engineer turn up? Of course not!  After several calls it turns out that although the call was booked on BT's system, it never made it to Openreach, so Ive wasted another half a day, and to add insult to injury Ive lost my Monday slot as well.

[Frances]

Hi Martin_b

Im really sorry about the problems you had with the engineer appointment. If you could please send me a private message with either your fault reference number or the broadband line number I will investigate this for you.

Thanks

Frances

Forum Moderator

[martin_b]

Engineer is now booked to come again tomorrow afternoon.

As this is costing me money I ordered O2 broadband on Thursday AM, to go on a second line I have coming into the building. Equipment arrived Saturday, Service is up today  with 4 meg download speed straight out of the box.

 (Incidentally The engineer on Friday reckoned the problem will be dodgy aluminium cable between me and the exchange)

[martin_b]

Engineer came and changed the cable from the junction box on the road outside to the cabinet, ( about 700meters away)

Initially Sync speed went up to 11meg but after about 24 hours and numerous reports errors on the line its now dropped back to the usual ¸ 500K.

I'm now waiting for a call back to arrange the 5th engineer visit.

[Frances]

Hi Martin_b

I have sent your details to the relevant team for investigation and they will be in touch as soon as possible.

Thanks

Frances

Forum Moderator

[martin_b]

Still not fixed.. Is it too much to ask for One person to take ownership of this?