Divert with BT Quantum

[baldrick69]

We had a BT Versalitity system where you could divert calls to an extension using 732 {number} #.

The instructions are the same for BT Quantum but it doesn't work.  You get the broken dial tone when you enter the code but it doesn't divert.

Any ideas?

[baldrick69]

I've spoken to a BT Quantum "expert".  He told me that it doesn't work from a regular phone, I have to use the 8568 phone (BTW it doesn't work from that phone either).  

It says I can use a regular phone in the manual, and it certainly worked from a regular phone with BT Versatility.

Does anyone at BT know anything about the BT Quantum system?

[baldrick69]

Discovered that call diverts are initially disabled so followed instructions to enable all calls.  This has been reflected in the web interface.

However, still doesn't work.