14-10-2013 08:04 PM
I have been trying to download Mountain Lion 10.8.5 from the Apple App Store and it hangs consistently after 154MB on 2 different computers. Apple are working on the issue and think that it may be associated with my router (details below). Has anyone come across this issue? Other Apps download fine.
15-10-2013 09:02 AM
With the 2701, there is a fault in the firmware that prevents you from downloading Mountain Lion, if you contact the helpdesk, they will be able to get a new hub sent out to you.
BT Business Forum Moderator
24-10-2013 06:50 AM
Thanks, I contacted the helpdesk and all the gave me was a complex workaround that involved putting the 2701 into bridged mode, making the download and then resetting the device. I bave been unable to repeat the workaround as it was too complex for my abilities! I will get back to them and request a new hub,
26-10-2013 01:57 PM
Generally the Business Hub 2701 C is getting a lot of flak here:
I am not sure if the issues are Hub related or more likely a BT issue.
I am on a BT Business Hub and can not download the Mavericks OS on either of my Macs. I don't even get a progress bar so I have no way of knowing if I get to the 995Mb barrier. I think it might be easier to visit my in-Laws and download there!
31-10-2013 08:12 AM
As I have a number of Macs, the BT folks kindly agreed to send me a new hub and all works fine now. If you have only 1 Mac then they ask you to use the workaround to bridge the hub.
09-05-2018 03:45 PM - edited 09-05-2018 03:48 PM