E170 HSPA USB Stick

[Gruber]

Hi, apologies if this topic has been covered (I did look) but could not find a thread. I have recently got an E170 HSPA USB Stick and I simply cannot make it work, not reliably anyway. I have downloaded the very latest Access Manager (1.9.91.0) but two different PCs I have tried it on will not recognise the stick. One of them did once but after a reboot it no longer did. It recognises the USB memory stick part every time but not the mobile device. Do I have a faulty stick? What can I do? I am trying it on normal Windows XP. Thanks.

[Naishy]

Hi,

Sorry to hear that you're having problems. Below are some questions that should help identify what the problem is.

• When you connect the E170 to your PC, does anything appear to happen? (BT Access Manager should start, if installed)
• If you start BT Access Manager then connect the E170, does Access Manager detect the device?  (Mobile icon on top bar should flash then turn green)
• If neither of the above happen, are there any devices in Device Manager (Start->Control Panel->System->'Hardware' tab ->'Device Manager' button) showing as not working i.e. red cross or yellow exclamation mark

Thanks

Tim