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E170 HSPA USB Stick

Gruber
Member

on ‎08-12-2009 05:13 PM

Hi, apologies if this topic has been covered (I did look) but could not find a thread. I have recently got an E170 HSPA USB Stick and I simply cannot make it work, not reliably anyway. I have downloaded the very latest Access Manager (1.9.91.0) but two different PCs I have tried it on will not recognise the stick. One of them did once but after a reboot it no longer did. It recognises the USB memory stick part every time but not the mobile device. Do I have a faulty stick? What can I do? I am trying it on normal Windows XP. Thanks.

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1 REPLY 1

Naishy
Power User

on ‎15-12-2009 09:38 AM

Hi,

 

Sorry to hear that you're having problems. Below are some questions that should help identify what the problem is.

 

  • When you connect the E170 to your PC, does anything appear to happen? (BT Access Manager should start, if installed)
  • If you start BT Access Manager then connect the E170, does Access Manager detect the device?  (Mobile icon on top bar should flash then turn green)
  • If neither of the above happen, are there any devices in Device Manager (Start->Control Panel->System->'Hardware' tab ->'Device Manager' button) showing as not working i.e. red cross or yellow exclamation mark

Thanks

 

Tim

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