Easywizard wants to add "sitepreviewer" to my domain name

[david111]

When I create my site details in EasyWizard pro, in the

Publish To (directory) ... box

my domain name mydomain2.co.uk appears as,

http://mydomain2.co.uk.c31.sitepreviewer.com/

This does not happen on my other account where I get

http://mydomain1.co.uk/

I thought it was I temporary glitch to do with previewing, but then when I go to publish I get

Are you sure you wish to publish this website to http://mydomain2.co.uk.c31.sitepreviewer.com/

Why is .c31.sitepreviewer.com being added and how can I get rid of it?David 

[dave]

It usually means the A record for your domain has not been set up correctly. You should have this looked into.

[david111]

I should add that I appear not to be able to highlight and manually delete the .c31.sitepreviewer.com  in the Publish To(directory) box

[dave]

Yep, its a classic sign of the domain not being set up to point to the webspace correctly.

If you want to post the domain I can do a DNS lookup and confirm this.

[david111]

Dave, thanks that was quick,

This is my famous new account where I only bought the domain first then had to buy the new IBP to web host on it.

I still have a the new free domain to choose on this account it couldn't be due to that ... maybe I could try to choose the new domain now and see what happens.

[david111]

OK

it is

www.ils2.co.uk

[dave]

OK, a DNS lookup shows your A record as being 98.124.199.1 whereas it should read 209.235.144.9

I think this IP address may be for the BT holding page for domains that do not have a hosting package. It obviously didn't get updated when you added your hosting package.

You may be able to fix this yourself through the domain name console, but if not it is an easy fix for BT to carry out so you should contact them and request this.

In the meantime, you should be able to build your site without any problems, you will just have to go to the sitepreviewer address in order to view it.

[david111]

Dave,

Thanks very much for your help. I'll send an E-mail to the BT Business Help & Support Team.

Best Regards,

David

[LordDave]

Got the same problem with www.kingdomlords.co.uk  can anyone fix it?

[Ian1974]

Hi LordDave,

Sorry to hear you are having these issues.

I have now updated your domains dns settings which should resolve this issue.

Kind regards,

Ian - F -

BT Business Domains