Email 365 upgrade - disgusted with BT!

[davidmci]

Notiifed a week ago this was going to happen on 21st August, found today whe trying to manage email account (cancel forwarding) that email is now locked for 30 days!!! BT has started the upgrasde without telling me - now I have had to cancel holiday to try and resolve. Spoke to guy on IT Supoort desk who was very helpful (unlike any other person I have spoken to at BT over the past couple of days) and he has set the effective date for Monday - but why doesn't BT tell anyone what they are doiung or warn of the disruption to business email - I am disgusted with them.

Anyway - the question at least! - Has anyopne experienced any particular problem s when the upgrade compketes and coes live? I want to be prepared as I hope to get away for a fews of my holiday next week!!

Any advice gratefully recevied. My best advice to all is to forget the BT helpdesk, fault reports etc and go striaght to IT Support who actually seem to know what they are talking about and can get things done!

[sarah-1]

Dont expect it to be very quick, mine has slowed down considerably to the point its driving me mad, sending and receiving e-mails 😞 i have asked if i have any choice in this weather to go back to how i was as my speed was quick, but, told no 😞

[Stephenc]

Hi David,

There are generally emails sent advising that the upgrade is going to happen.

There shouldn't be any problems with the upgrade, all that is involved is updating the email settings to:

Incoming Settings:

Incoming server: pop.outlook.com

SSL: On

Port  995

Username and password details should be the same (ensure @btconnect.com or @domainname.com is in the username).

Outgoing settings:

Outgoing server: smtp.outlook.com

TLS: On (if TLS is not an option, turn SSL on).

Port: 587

Authentication: Password, enter the same username and password as your incoming details. 

These settings should work, I would advise that this generally doesn't work on Outlook 2002 or earlier.  If you are on Outlook 2003, search for windows updates to ensure Outlook 2003 is upto date.

2007 and above work without issue.

Kind Regards,

Steve

[iptables101]

Try that David. I saw that post from a mod once. I think that is the official one. 

[davidmci]

Hi Steve,

Thanks for your advice. Biggest problem is that the upgrade was being started (I was told) the day I was supposed to go on holiday, which led to having to cancel the holiday as I would have to re-set all the Companies email addresses. Then two days later when nothing had happened eventually found out that BT had cancelled the upgrade due to technical problems without telling me - or anyone else. We are now hoping that it will be done on the date originally scheduled and advised to us in an email.

My 'beef' with BT at present is the apparent total lack of communication (from an international comunications company!) with thier customers and the high handed approach to such isues as this, again without communication.

We will wait and see what haappens on 21st August!

Thank you again for your advice.

[turbinedrive]

Your "Username" as described above has to be in the form username@btxxxxx.com, not just username on it's own.

This has to be in both pop and smtp.

They do not tell you that, so can spend happy hours trying all sorts of combinations.

Also note: no one who uses BT/M$ uses any other email client than Outlook, strange that

[Stephenc]

Hi Turbine,

As mentioned above "@btconnect.com" is required in the username field.  People in the BT contact centre's should also be advising this.

There are also many people who use other mail clients with this service, I have personally helped people set up a variety of them.

Steve

[AnneB]

Mine is also very slow - both email send/receive and sending attachments. I'm also finding the internet frustratingly slow. Fed up and suggest you anticipate being the same on your holidays unfortunately! Hope they resolve the issues soon. At least you got a reply from the IT support line. I didnt reach that heady height.

[DaveA]

Hi,

Have you been in contact with the Helpdesk, and if so how did you do it (e.g. phone, email, Live Chat)?

Dave

[paulwest]

Hi Dave, Contacting the help desk is not an option & neither is live chat. Plus, the help tools send you round in never ending circles

ALL we lesser btconnect.com customers, who don't have web hosting or domains registered with bt want to know is; how to correctly configure our email clients so we can send and receive emails, not much to asks!

What are the correct outgoing and incoming settings, including advanced setting for servers, that actually work for email clients such as; Outlook Express (still a favorite with many), Windows Mail (not windows Live Mail) and of course Windows Live Mail, without having to pay Microsoft for expensive upgrades we didn't need or want before the BT 365 Upgrade?

Tried using 365 web-mail; BT is having a laugh; the interface is pathetic and resembles a low end web-mail client with the speed of a 58k dial up modem!!

In response to a question in another post - you mentioned that all incoming mail for bt email clients now goes through Microsoft Servers, which is generally perceived to be secure.

If anyone thinks for one second Microsoft servers are totally secure and they are not scanning emails your emails; they are living in la la land, your self included.

I don’t give a dam, I’m a mino so for me it’s not a major issue other than invasion of privacy. However, larger organization may not want commercially sensitive information passing through Microsoft scanners before it reaches the intended recipient!

The forced BT 365 Email migration has been rolled out without clarity, yes there are some answers buried deep within the Help Section, but they are frankly rubbish.

And for most of us mere mortals they do not solve our problems. I do not want to download a fix it tool which is not compatible with my email client and or it’s settings – the settings are in place for functional reasons!

I just want ALL THE CORRECT SETTINGS TO ENURE MY EMAIL CLIENT, SUCH AS OUTLOOK EXPRESS WORKS AS IT DID BEFORE THE BT 365 UPGRADE!

Think you can handle that one without posting useless links containing help tools that do not work? Heads up for BT - I've partially solved the issue of my btconnect.com email accounts not being able to receive any emails since the 365 Upgrade, by forwarding my btconnect.com emails to my virginmedia.com.

However, not all emails are being forwarded by BT to Virgin Media? BT is currently blaming Virgin Media, why? Virgin Media can only forward emails BT forward to them as per set up in my BT Email Account; these instructions are simple enough to follow, you would think!!

I logged into my account – Selected; Manage Email – Forwarding – Clicke Edit – (typed email address email they were to be forwarded to, eg., username@virginmedia.com, then clicked save – job done!

Yeah right! BT can’t even get this right, not all emails sent to me since I set up email forwarding have got through!! – Guess what, I logged into my 365 email inbox and hey presto the emails that were not forwarded by BT were nestling in my 365 inbox awaiting further instructions – Don’t tell me this only applies to emails sent before I set up forwarding, I know that!!

These are emails that were received well after email forwarding was set up! Any suggestions Dave??

Other than posting useless links to BT’s 365 Upgrade Help pages? Many thanks – Paul West

(Added in some line spaces so that your post became readable - DaveA)