FTP Problems

[AnnaH]

Hi,

Having difficulty accessing my site via ftp. Can see the root if I use the 'Access FTP' link in the BT Website Centre, but if I try to open a directory or open in Windows Explorer, I get either an 550 error (no such file or directory) or "Internet Explorer cannot display the webpage".

I need to be able to upload files (and so do less technical people) so I am keen to find way that does not involve command lines.

I've had no response to the support request I raised with BT.

Any help gratefully receievd as I have been trying to do this during my toddler's naps for weeks.

Thanks,

Anna

[BLWRAVE]

Hello i would advise using a program like Filezilla its free and it is a good FTP program, it will ask for "host name", user name and password, use you domain as host and user or ip for host and your domain password and you should be able to get access

[philcdav]

Hello.

same problem today.

If ur using Internet Explorer then try Mozill or better still Google Chrome.

IE8 still wont work correctly but both the others do.

Regards - Phil

[PaulT]

Hi Anna

When you open the  window, right click and then point to Login. You should be able to see a box that lets you put in login details username and password--this should then allow you to see your directories and simply cut and paste into the correct directory--usually public/site directory.Hope this helps

[BLWRAVE]

Hello When you are FTP in EI are you using domain.com@domain.com? I have tested and it will ask you for user name and password. enter your information and you should be able to access your files