FeatureLine services not active

[Sparkytim]

We have had a featureline installed on two sites instead of a dedicated line as an extension of the exchange system on the main site. The two featureline both have there own external phone numbers but when we try to use the line to transfer calls between them it says that no services are active on the lines. How do we activate the services?

[nitromagnum · Accepted solution]

Hello,

Here is a link to featureline help on BT support pages. From here you can access the full userguide as well as usefull help topics. One of them is "How do I transfer a call".

http://btbusiness.custhelp.com/app/answers/list/c/2197,2204/?s_cid=btb_FURL_business/help/featurelin...

Hope this is of some assistance.