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Fibre Optics - Upgrading

Jakaflaka123
Member

on ‎02-01-2013 08:20 PM

Hello,

 

When I first wanted to join BT, I was told I would beable to get Fibre Optics when it went live on 31st December. I made very sure that I would get Fibre and because of the "yes" i got, I joined.

 

Currently it's the 2nd January and I haven't gotten anywhere with it. I enter my number on the checker and it says I can't get it.

 

I've looked on the openreach site and I can't find the Fibre Cabinet that I know is 1 road away. Any ideas?

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3 REPLIES 3

adrianc
Master User

on ‎02-01-2013 08:56 PM

Hi,


The Openreach site doesn't show individual cabinets, just the exchanges. Does your exchange show as Accepting Orders?

 

Adrian

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Jakaflaka123
Member
In response to adrianc

on ‎03-01-2013 07:05 PM

Hello,

 

Yes, my exchange shows as Accepting Orders.

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adrianc
Master User
In response to Jakaflaka123

‎04-01-2013 09:21 AM - edited ‎04-01-2013 09:21 AM

In all likelihood then, unless you are very close to the exchange (no cabinet), you will be able to get BT Infinity. Keep in mind it sometimes takes a little while for the availability checker to be updated.

 

Adrian

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