Getting BT infinity fixed - waited two months so far for an engineer appointment

[Davelane]

I thought I would try here to see if anyone at openreach can get an enginner to come and fix the FTTC connection in my office

I am so sick of calling I now have managed to learn the BB phone number

The BB number is 02087738953

Our connection speed is around 1MB

[MHC]

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@Davelane wrote:

I thought I would try here to see if anyone at openreach can get an enginner to come and fix the FTTC connection in my office

I am so sick of calling I now have managed to learn the BB phone number

The BB number is 02087738953

Our connection speed is around 1MB

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Maybe if you had used the Infinity Helpdesk on 0800 1693809 you might have got a faster response.

[mithcd]

I have that number too. My colleague was able to talk to a tech support. I would give that number a try.

[Davelane]

Ive been trying callling the helpdesk every day or two since the problem appeared - they are unable to help as they cannot book an enginner visit because the computer says no

[Davelane]

So I guess someone at openreach is looking at this as its now working