Help please, ref fibre optic line that BT says doesn't exist!

[gim1952]

Hi, I'm new to this forum, so please bear with me. I am desperately trying to join 'BT infinity business' (from TalkTalk) the phone in question is at our Sailing club at 'Calshot Spit' in Hampshire (SO45 1BR). One side of our club house is the RNLI station who have a fibre optic phone line, the other side of our club house (in the same building as us) is the 'Hampshire County Council Calshot Activities Centre' which has a fibre optic line, but, however, many times I phone BT, they insist that there is not a fibre optic line on calshot spit!!! So i'm trying to give BT our business but i stuck. Please let there be a forum member who works for BT and/or is savvy enough technically to help me 🙂

PS It's not a virgin media fibre optic line.

[warriorfullight]

I suggest for you to contact BT about it. In case they can help you set it up, then that would be great.

[Seraphsailor]

@gim.....:

look bottom right of this page and use the "Contact BT" link.

If this doesn't give you the answer then join the forum on www.ybw.com and post your query in "the Lounge". Lots of useful people (sailors!) who will be definitely be able to help.

[JacobB]

Hello.

What I can probably guess what the Fibre optic is, one is private and the other possibly the RNLI asked to be put in, however the RNLI even though being a charity, as part of the emergency services they most likely have it provided for that main reason,The activities center is owned and run by a country council, so it makes it a government line. 

Its the same with colleges, and schools.. If you run a speed check, at mine anyway I get something like 60 mb download, and 30 mb upload with a campus population of 2,000 students plus staff.. They are connected via private government fibre optic. 

BT won't necessarily have the right to do anything about this, and they may not even be aware that it does exist.. Openreach however would as they would have to plug the cables in ! Its a bit like living next to a police station, and asking BT if they can go in and run a dedicated ethernet cable to your router, they wouldn't be allowed to do it.

In my local town, we are awaiting BT infinity 2 (100mb) that is december 31 st, residential get it at the end of June. I don't agree with that, Businesses should get priority. But there is premises with Fibre already they have been for years (60mb). 

Anyway, that is why BT is denying it..  Telling BT about Fibre next door is news to them.. BT themselves probably don't get told, but as I said open reach do... If I was you I would email/write to your local councellor, and ask about how there Fibre is provided, or ask the RNLI who provides there Fibre.  I am almost pretty sure it is as I say above.

Hope this helps,

JacobB

[MHC]

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@JacobB wrote:

Hello.

What I can probably guess what the Fibre optic is, one is private and the other possibly the RNLI asked to be put in, however the RNLI even though being a charity, as part of the emergency services they most likely have it provided for that main reason,The activities center is owned and run by a country council, so it makes it a government line. 

Its the same with colleges, and schools.. If you run a speed check, at mine anyway I get something like 60 mb download, and 30 mb upload with a campus population of 2,000 students plus staff.. They are connected via private government fibre optic. 

BT won't necessarily have the right to do anything about this, and they may not even be aware that it does exist.. Openreach however would as they would have to plug the cables in ! Its a bit like living next to a police station, and asking BT if they can go in and run a dedicated ethernet cable to your router, they wouldn't be allowed to do it.

In my local town, we are awaiting BT infinity 2 (100mb) that is december 31 st, residential get it at the end of June. I don't agree with that, Businesses should get priority. But there is premises with Fibre already they have been for years (60mb). 

Anyway, that is why BT is denying it..  Telling BT about Fibre next door is news to them.. BT themselves probably don't get told, but as I said open reach do... If I was you I would email/write to your local councellor, and ask about how there Fibre is provided, or ask the RNLI who provides there Fibre.  I am almost pretty sure it is as I say above.

Hope this helps,

JacobB

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Some rather contradictory statements in there ...  First of all you say BT don't know about it,  then you say that Openreach do ... 

So,   do BT know or don't they?  Openreach are a part of BT.

And as for fibre being in a location or not - there are different trpes of fibre and termionations.  Some can used with Infinity and others not.   Similarly with dedicated fibre connections to customers.

[JacobB]

Yeah Openreach are apart of BT, I know that clearly But they are a seperate company. There is surpisingly a lot that when you ring up BT they don't know about, Openreach carry out the engineering side, not someone in a call centre.. So openreach would have a better idea. 

Saying my thoughts on it, calm down a bit.

[MHC]

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@JacobB wrote:

Yeah Openreach are apart of BT, I know that clearly But they are a seperate company.

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Absolutely wrong.

Yes, Openreach are a division of BT, just as many other departments are.  They are NOT a seperate company but a part of BT plc - Public Limited Company.

The reason the retail or business sales are kept apart from Openreach is not BTs doing or idea but that of te interfering body called OFCOM - they force ridiculous rules onto BT the make it difficult and more expensive.   I know of one particular situation where at one time two departments could speak directly - but now it involves 4 of 5 additional intermediaries and built in "delay times".