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Help to move BT Billing Analyst please

Lynette
Member

on ‎11-10-2010 04:32 PM

I need to swap computers - it is installed & working fine on my current PC - when I go to download to my new PC it assumes NEW registration - or adding accounts.

 

How do I download as a current user who is happy with all accounts.

 

Any help appreciated.

 

Thank you

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6 REPLIES 6

Fiona
Grand Guru

on ‎13-10-2010 10:02 AM

Hi

 

I am sorry no one on the forum has been able to offer any advice with this issue, have you managed to get it resolved?

 

Kind regards

 

Fiona

BT Business Forum Moderator


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If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.
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Angela
Member

‎13-10-2010 01:33 PM - edited ‎13-10-2010 03:08 PM

Dear Lynette

 

Thank you for your query regarding BT Billing Analyst.

 

You will be required to register f you are installing Analyst on a new machine. The latest version will also import demo data to allow new users to practice using the functions if not yet in receipt of their own data. Please Private Mail me <or a moderator> if you require further assistance in this matter.

 

Kindest regards
Angela

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Lynette
Member
In response to Angela

on ‎14-10-2010 11:50 AM

I have it all set up - cost centres etc. - PLEASE don't say I have to go through all that again!

 

Help?

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Lynette
Member
In response to Lynette

on ‎14-10-2010 11:51 AM

It is ONLY going to be on 1 machine - mine - and I am the only one who uses it - so the 'demo' thing is a little pointless......

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Lynette
Member
In response to Fiona

on ‎14-10-2010 11:51 AM

No - and the only reply was not very helpful 😞

 

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Fiona
Grand Guru
In response to Lynette

on ‎14-10-2010 12:11 PM

Hi Lynette,

 

Did you private mail Angela?

If not, can you private mail me all your details and we can get someone to look into this for you. To private mail please click on my name, on the right hand side of the screen will be an option to send me a private mail.

 

Kind Regards

 

Fiona

BT Business Forum Moderator


Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.
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