After recieving a letter from BT saying sorry your leaving us...if this is incorrect please contact us etc. We had not requested it so contacted them, person who answered said not to worry the request would be cancelled. 9 days later my internent stopped and my landline ceased to exist. The cancellation of my BT account happened against my wishes.
I spent a day and a half on the phone trying to sort it, passed from one person to another, being cut off, repeating the same thing over again that it had been cancelled against my instructions, complaints dept logged the complaint to improve customer care but failed to help me. Eventually I had to rejoin BT as a new customer and wait 11 working days for the line to be connected and I would not be able to have my original number ( a number I have had for 20 years)
I want to send an email to someone further up the chain as the customer service I have received has been appallng. Why can I not find an email address anywhere on the website?
