How do you upgrade to Infinity option 2???

[cpmilez]

As per subject, can someone advise? I've tried calling with no luck so far and jut get passed around, no one seems to know what I'm talking about. I can clearly see I can get the service I already have infinity 10/40 I just want to upgrade to 20/80, I've done a check and it tells me I can get faster speed than currently but there is no option to upgrade. If I was a residential user it seems very easy, just login to site fill in details and upgrade! Why so difficult for business customers!!?

[kimura]

Hi CP, check out this link. Good luck.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281

[cpmilez]

Thanks but i've already tried this its for home users only and not business, there is not option like this for business users.

[Turv]

You need to speak to your account manager if you have one - I had the same problem last week, but went through BTB sales and they passed me through to my Account Manager.  I confirmed my request with her via email, and she arranged it for me.  Hopefully live tomorrow (17th May)!