is it to try and receive broadband. Let me take some time and tell you a story!! On the 20th of April (+/- a day) I rang BT to ask about my slow running broadband speeds which had decreased significantly over a period of 2 weeks. Consistent tests (on both BT and other speedcheckers) had shown a speed of between 75 and 122 kps. The lady on the 'phone explained that this was all I would ever get as my line was capped at 135kps!! however she would offer me a discount on my broadband bill - dropped the cost of phone and broadband package from £46 to around £40. After some further thought and research I realised that BT define broadband as speeds in excess of 512kps (they had taken many other providers to task on this definition). So on the 16th or 17th May I organised an engineers visit to check out the home wiring for broadband. Appointment made for the 19th May. BT then rang and cancelled the appointment saying there was in fact a fault at the exchange and this would be rectified within 3/4 hours. Next morning with still the same speed I rang the help line. They also said fault on the exchange line and that it would be fixed within 4/5 hours. Still no improvement so another call and an engineer was dispatched to my home on Friday to check installation. "Everything fine" - said the engineer - "should be able to get 2 - 2.2 megs. Will fix it at the exchange - should be fine by this evening" (of the 20th May). Evening came and went - still no improvement - another call to the fault line - yes problem at the exchange - will be fixed by Monday afternoon - (23rd May). Monday afternoon comes and goes - still no improvement - another call to the fault desk - yes there is a fault on the line - will be fixed on ..... wait for it ..... 27th May! But may then take a further 2/3 days to get stability. Now I understand that things go wrong - but why can I not get a definitive response - everyone I speak to tells me the other person was wrong!! That this information is the right in formation. In the meantime the Gallery I run is suffering - the ability to upload and download artwork is limited - the response time to customers is worse - using any streaming is impossible. The problem, as I see it, is there is no one point of central contact I can talk to - everytime I call I get a different person, every time I e-mail I get another reference number and another person calling me saying I understand, I know and other patronising platitudes. BT continually advertise high speed broadband to new customers - hopw about taking care of the existing ones first - it's cheaper to keep customers than it ius to get new ones. I am so frustrated that I am bound by a contract, that BT have a variety of definitions for broadband which are used to suit their purpose. I will fight tooth and nail to get released from this contract - they have not delivered from the start of it and do not appear to be particularly interested in any quick resolution. Now can anyone please help me get my broadband back and my business up and running again.
