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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18936 Views
  • 0 replies
  • 1 kudos

Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21162 Views
  • 0 replies
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
  • 9974 Views
  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34846 Views
  • 1 replies
  • 2 kudos

Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
  • 26982 Views
  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
  • 11220 Views
  • 0 replies
  • 1 kudos

Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 replies
  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
  • 9080 Views
  • 0 replies
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16332 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 281887 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
  • 12611 Views
  • 2 replies
  • 0 kudos

Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
  • 8024 Views
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
  • 11698 Views
  • 0 replies
  • 1 kudos

Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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  • 0 replies
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 12525 Views
  • 3 replies
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Corrupted Website

Hi, a colleague of mine contacted me today to enquire why the website was such a mess.  The background had disappeared, the menu structure had corrupted as had the text on the site. I republished the site and it returned to normal but I'm shocked tha...

BT Featureline and a modem to get Caller ID for our software

Hi, We have recently got a new Featureline from BT.  We use software on our PC that has a modem attached and tells us the number of the incoming calls on the line.  Before Featureline was setup it worked perfectly but since it's been in place  the so...

bbit by Member
  • 13231 Views
  • 1 replies
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Re: BT Versatility BBM+ and V-IP Featurephones

The reported difficulty is a frequent problem for users of the BT Versatility Broadband Plus module.  We have received several reports of this problem via users of these forums and externally.  The programming interface is difficult to work with, sin...

Versatility Programming wizard

Hi I urgently need a copy of the software for programming the versatility, I need to disable some call prefixing today for an ISDN circuit, my laptop with the software installed is not available, is there a link to it? Regards JD

johnnyd by Member
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  • 0 replies
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File permission error

Hi All, Every time i try to upload a picture i get the "file permission error" i have a picture taken with my camera of my item on my computer so who could i possibly need permission from? i have tried saving the picture in mspaint as jpg but makes ...

30jon30 by Member
  • 10642 Views
  • 5 replies
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BT Versatility BBM+ and V-IP Featurephones

Hi, I hope somebody can help me, I have a BT Versatility system that has been working fine for a year or so now, and we have decided to upgrade it to enable people to work from home. We have got the BBM Plus module that is supposed to allow 12 endpoi...

RichW by Member
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  • 0 replies
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Resolved! normal website style starting with www

Can anyone help me? I published my website yesterday but I cannot access it unless I start with http://home.btconnect.com/wwwIs there anyway I can just use www+mywebsitename? Many thanks.

lna1 by Member
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  • 6 replies
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Resolved! Secure Site - Padlock

Hi, can any one tell me which is the better padlock security for my site, SSL, Trusted Shops or Safe Buy.Do you have to have all 3? You get a padlock on when you get to check out at the moment. I use Paypal checkout. Thanks Marrows Horse & Pony Tack ...

marrows by Member
  • 6688 Views
  • 1 replies
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Resolved! Uploading an mp3 for download off my website

I'm trying to upload an mp3 I made (my copyright) on to the File Manager for my website, so that it can be downloaded as a taster by visitors to my site. The upload keeps on failing. Is there a size limit to what can be uploaded as an MP3s or is ther...

SuV by Member
  • 9540 Views
  • 4 replies
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Configuring delivery alternatives in the E-shop

Hi,In anticipation of the Royal Mail strike, I am looking to offer delivery alternatives. As I have only ever had one delivery option, I'm not sure how to add in other options. Basically, I want to offer a courier option as well as the standard Royal...