Back in December I finally moved to an 80/20 package and the problem was there from day 1.
The downstream is fine - the max attainable is about 64 Mb, sync is 62.5Mb and throughput about 60 to 61 Mb ...
However with the upstream it is a different matter. Max attainable 24 Mb, sync 20Mb (the modem shows 20000kb). With that I would expect to see about 19Mb on the upstrem. However, all I can achieve is 9Mb.
I have had two long technician (SFI) visits, the problem moved from normal Tech Support to the Escalation desk ... they all agree that there is a problem but cannot get it resolved. The Technician has been passed from pillar to post - making about 20 calls on his extended visist earlier today. On one call he was told that the ordered product did not match te profile set in te systems and a reset was need and to wait 15 minutes. It has still not changed!
Any ideas where I can turn next? Everyone that I speak to can see the problem, but we cannot get it resolved. OR what needs to be done?
