Hi there,
I have had an issue with my broadband and phone line since a thunderstorm in December 11.
I have my phone line through BT and my Broadband is through Sky. I have my PC, PS3 and XBOX connected to my router and since the thunderstorm, my router lost connection to the Three ethernet ports that were in use, it also blew the network card on my PC.
Since that happened, whenever I was on the internet and someone tried to call the land line, the phone would either not ring and the internet would disconnect, or it would ring and the internet would disconnect.
I thought that the fault may have lay with the router and as it was a Sky product, I called them about it. They advised that the router would only affect the broadband connection and anything coming through the phone line would be the responsibility of BT. They did however sent me a new router and micro filters.
A bit of research was done and I found out that the fault may have been with the micro filter connected to the line at the time of the storm so upon the installation of the new router, i changed the cables and the filter. This didn't rectify the fault.
I later thought that it it might be an issue with the extension cable that runs from my hall, through to the living room where the router was set up. I disconnected the router and the phone, unplugged the extension and plugged the micro filter with the phone and router attached to it straight into the wall hoping that the extension was faulty.
This didn't work either, exactly the same fault. When someone phoned, the internet cut out. I have also checked the maintenance port inside the socket but cant remember exactly what the results where. I'm going to check again tonight.
Has this happened with anyone before. The router and microfilters have been changed so it has nothing to do with Sky. I am reluctant to phone BT CS due to the stories I have read on here.
Thanks
ChrisL
