Issuses with IP Profile Resetting

[brian1970]

Hi Folks,

My Business Broadband spped has taken a nose dive, from just over 7Mbps second down to well under 2 Mbps.

I run a company with 4 office staff, the capped 2Mbps speed is affecting our services.

i have provided information with regards to download speed to technical via email.

The Line was reset last week, the cap is still in place.

I have just taken out a new 2 year contract with Bt Business Broadband, and have now used the new login and password details. BOS <removed bt moderator> is my order number

The 2Mbps Cap is still there, maybe the Fixed IP address needs the reset ?

COuld someone please look into this and to provide me with a solution please.

Download speedachieved during the test was - 0.46
Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional
Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

[brian1970]

Broadband Number is <removed by moderator>

Please do not post account specific information on the forum.

[DaveA]

Hi,

Sorry you're having problems.

Please read the following:

http://business.forums.bt.com/t5/Announcements/Moderation-summary-Important-Please-read-this-before-...

And:

These Forums are for BT Business customers to discuss how to get the most out of their BT Business products and services with other customers. Helpdesk agents monitor posts on a part-time basis but this is not an official BT contact route. If you have an issue that needs to be resolved by BT please contact us.

Hope you get it fixed.

Dave