This week I have created a number of sub-folders within my BT Yahoo email account and moved most of my inbox emails into the relevant sub-folder for either actioning at a later date of for safe-keeping.
All seemed to be fine until I went into some of the sub-folders only to discover that emails that had been moved in yesterday (June 5th) have disappeared.
I spent 2 hours on the phone today (June 6th) to the technical support team who were unable to explain how these emails have disappeared. I am suspicious that BT Yahoo is having technical problems for 2 reasons. First, sporadically over the last couple of days I seem to have the option to send my email from BTOpenworld.com as opposed to from BTInternet.com. (Tech support said these were domain names and shouldn't cause a problem, but they couldn't explain why BTOpenworld has suddenly appeared). Second, emails that I sent yesterday were taking over 12hours to reach recipients.
I have been told the solution to my problem is to restore my emails (but they can't guarantee all will be restored) and for me to monitor my folders over the next 72 hours to see that the same thing doesn't happen.
This doesn't seem an acceptable solution as it doesn't explain what caused the problem in the first place.
Has anyone else encountered a similar problem?
