Lost emails on BTconnect Exchange

[LZ]

Hi,

Two days ago I created a second email account on btconnect.com and I started having all sorts of problems. First the new account I created can't receive any emails. When I test from Hotmail or other accounts I get "Delivery to the following recipients failed."

Also I always keep a copy of my emails on the btconnect.com server as I have the "[x] Leave a copy of messages on the server" but when I checked today the server was clean as a whistle and I lost whole day worth of emails.

 Anyone faced a similar problem and is there a way to ask BT to restore the emails?

Thanks

LZ

[KathleenB]

I also lost all but my INBOX because I had backed that up.

I had alot of trouble getting the new software to work-even used the 'tool'.(MAC OSX MAIL)

After it was finally working, it started to only use a former account depite having checked 'use only...', so I deleted the old account-NEVER thinking it would wipe all SENT, DRAFTS. 

We received no warning of this-and I had years of past mails that were important and now simply lost.

It is disapointing and sloppy-to say nothing of this oversight affecting  1000's of businesses- that British Telecom didn't properly warn us of this dangerous possibility.

[mydearcosmo]

Does BT creates back up on their end in case there are emails that need to be retrieved which we accidentally deleted or removed on user's end?