Hi
I'm not a business user, but I have been advised to ask this question here (from the main BT forums). I've been trying to find a solution for this with no luck. Spoken to several BT engineers (all based abroad!) and no one seems to understand the issue, let alone help. A pointer in the right direction would be hugely appreciated!
We have 2 lines coming into the flat - Let's call them Line 1 and Line 2. Line 1 is the main line around the house. If you plug any basic phone into a socket in any room, you get Line 1.
We have a Panasonic PBX system with both Line 1 and Line 2 going into it. Plug in a programmed Panasonic phone into any socket, and you get both line 1 and 2 available from the phone's selection menu.
We are dropping Line 1 and want to make Line 2 the main line in the house (Line 1 is hardly used anymore). We want to be able to plug a basic phone into any socket and get Line 2 by default. We also want to remove the PBX, although this is less of a priority. Main thing is to make Line 2 the default standard house line, and change our phones to basic standard phones.
I must be asking the wrong questions as I can’t find anyone than can help. Is this something BT can do? Is it the company that set up the PBX system (Spitfire I believe)?. Is it something I can do (I’m not hugely technical, but can follow basic steps)? What do I need to ask for, and to whom?
We do have a Cable & Wireless box near the PBX with two ethernet style cables coming out of them. They are labelled with the actual phone numbers of Line 1 and Line 2. I tried swapping those round, but it made no difference. Line 1 was still the main line. I suspect this is something compeltely unelated.
Thanks in advance for any help.
Cheers
