Today a much better engineer turned up (from my perspective) - he acknowledged the issue and hung around long enough to see the router log the errors and also see the ATM drop out and router light blink off/red/on.
He proceeded to install an RF filter and change the pairs used all the way the exchange, he even said he managed to get BT wholesale to agree to using a new port.
When all of this failed to see any change, he also changed the overhead cable from the house, with immediate results in ATM sync and errors logged, which is excellent news for me.
He said that BT now refuse Openreach requests to reset the IP Profile and, in an online chat, posing the question “Please can you reset my IP Profile” it took 10 minutes and several ID question to get the answer ‘NO’. I was told to wait a full 48 hours before talking to BT again. That’s disgusting service in itself. When asked to confirm he should have just answered “No”, the chat was terminated.
So, now I have an internet connection which *looks* like it should be better, though have still over 500 ATM errors in the last 5 hours – possible due to the two Link Retrains which have occurred, but speedtester.bt.com still reports a failure and speedtest.net reports a dismal 1.1X0.33.
We’ll see what happens in 48 hours. Thankfully I am going away.
I was also told that BT wholesale reported that I was connected to a consumer circuit, which should be changed, since this is a business line. This is most notable due to having only 448 upstream – whereas on a business connection I would have 832 – which is what I was expecting. The chat man said I had to upgrade to the SLA service in order to get that speed, even though my current link is capable – is this really the case ? As well as everything else, was I sold the wrong broadband in the first place ?
