I have many clients who use BT for their connectivity and email hosting. As far as I can tell, only one of about six clients were warned that the Email "upgrade" was happening at all. Four of them contacted me because their emails had stopped arriving, and it was only because I had been through this with other clients that I knew what was going on.
All of my clients simply want an email service that works, and have no need for all the pathetic "bells and whistles" that some noisy users appear to want. Why they weren't asked what they wanted as paying customers as well is beyond me. Still if BT have teamed up with Microsoft, another company that is famed for not listening to the smaller customers, this is hardly a surprise.
Out of all the clients of mine, only ONE has had any success with the SMTP settings provided. The other five have had to remain with the old mail.btconnect.com server as the new "improved" smtp.outlook.com one simply doesn't work. And that is MS Outlook 2007 and 2010, which we have been assured have "no issues". That is rubbish.
When is the SMTP issue going to be sorted so that it simply works as it should, or at least works as well as the server it is meant to be replacing?
