I ordered a new Business Line to my address, it was scheduled for the 23rd, the engineer came and install the line at our house, he then informed me that the cable from the poll to the road was being replaced and once it was done I'd be connected. I was informed that this would occur today the 29th.
I was contacted by your call centre today and asked if I still wanted to cancel my order. I said no, I never wanted to cancel my order, I was then told and Engineer would visit on the 8th. While the man on the other end of the line was polite he obviously had a limited understanding of the english language and completely failed to understand the simple question "Why was it not setup today as promised by the engineer and by BT".
I rang another agent and again no answer, just repeating 'The engineer will visit on the 8th'. I'm resigned to the engineer coming on the 8th but this is a terrible start to my contract with BT. Order delayed two weeks and a total failure to explain why, compounded by a failure to understand the question 'Why is there another delay?'.
