I have spent the past 3 months trying to deal with you and the complaint regarding my September bill is now in the hands of OFCOM. I see from my online account I am about to receive another large bill. However despite the fact there is a 'view bill' option, when I click it the page is sitting at £0. I need to view an itemised bill to make sure that firstly I got my free minutes and secondly that the Post Office alarm hasn't taken it upon itself to start dialing a premuim rate number 4 times a day (this has been an issue in the past). Why have the option 'view bill' if you in fact have no intention of allowing me to view my bill. I also assume I have not been billed for the 42 minute call to your complaints line to try and find out which package I'm on as somebody (not me) apparently took it upon themselves to change it and not inform me and even thought every bill for the past 4-5 years states one call plan you have informed me I have never been on it? Please also inform your complaints centre to stop phoning me about the first issue. I run a Post Office and it's Christmas no further explanation should be needed. Also while I'm pretty good at understanding accents the Indian one always causes me problems - if there is noone who can speak English with a british accent please deal with me by writing (as I stated in my complaint letter) or perhaps you do not read/write English either?
Ailsa Malone, <content removed by moderator>
