Port forwarding

[afterdark]

Hi. I know port forwarding is not a new issue but could someone suggest a solution to our problem?

Our company has had BT ADSL for years, recently upgraded to Fibre and had a BT Business Hub 5 installed. We have an Exchange server and I have set up port forwarding for this and it works fine.

The problem is that although I have added port forwarding for https, it will not work, although we can access the server locally for owa if necessary.

We have always had a fixed IP address although the Business Hub did not have this ticked. If I tick it and enter our public IP address, then all port forwarding stops working. Untick it and the SMTP is back but still no https.

It seems like a bug but maybe there is way round it?

Thank you.

[afterdark]

Hi. I know port forwarding is not a new issue but could someone suggest a solution to our problem?

Our company has had BT ADSL for years, recently upgraded to Fibre and had a BT Business Hub 5 installed. We have an Exchange server and I have set up port forwarding for this and it works fine.

The problem is that although I have added port forwarding for https, it will not work, although we can access the server locally for owa if necessary.

We have always had a fixed IP address although the Business Hub did not have this ticked. If I tick it and enter our public IP address, then all port forwarding stops working. Untick it and the SMTP is back but still no https.

It seems like a bug but maybe there is way round it?

Thank you.

[markp]

Hi afterdark,

with the BT Hubs, if you have a single static IP, the static IP section in the hub needs to be OFF as this section is for using when you have a range of public static IP's, because with a single static IP we autoassign it to the router so you do not need to configure it within the hub.

To check that the port forwarding is working or not you can login to the event log within the hub to check to see if the hub is passing the request on.

If you need help accessing the event log you can contact us to check it is setup and working

Markp