Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

[BE_Product_Mngr]

Hi,

I'm interested to hear your opinions about BT Business Email - (these are email accounts with @btconnect.com or @btclick.com) - what do you value? What would you like to see more of? What changes or improvements would you like to see made? We value your feedback in helping us to create a better product so please post here and get your views heard - it would also help if you provide the type of email account you have (Lite/included with Broadband or Plus purchased accounts) and how you access that account (POP/Outlook/webmail etc).

Your suggestions and opinions will help us shape our future strategies.

Thanks,

Roger

BT Product Manager

[alastair]

think alot of people disagree with the fact you cant send to more than 50 contacts in a distribution list and will want to be able to send to alot more than 50

[kbs]

We were trying to set up 30 users via email lite but the system crashed and wouldnt allow further users to be added.

BT 'help' told us a 'non customer facing back office team' were dealing with it and we would just have to wait until they resolved it (no SLA). After two months of it not working and no reply from BT we gave up. We even sent a written complaint in attempt to get an answer.

This year we are trying the same thing..... and getting the same problem.

BT need to develop a SLA for this product and provide help staff that can deal with it rather than passing to a hidden team and allowing the customer facing team to forget about it.

Keith

[DavyWavy]

I would like to able to switch on (and off) a pop-up box that appears on your screen to inform you that an email has arrived in your "In Box".

[BE_Product_Mngr]

Removing Email arrival notification .......

If you are using Webmail - Outlook Web Access  - if you you click on Options (bottom left ) button then under Message Options there is an option to turn off.

If you are using an email client then there is an option  in the client.

Hope this helps

Roger B

[PaulMain]

My BTClick email address is used for many purposes including validation.  Now that you have stopped the ability to send as this address I am forced into a long and costly process of changing the whole way I work.  This is just another example of the lack of consideration BT makes with respect to users. 

I migrated this week and lost this ability to send as.  Apparently they is no provision for send as within the Microsoft hosted Office 365.  All down to money rather than service to customers. 

If you can't restore my ability to send as @btclick.com then I will move to another carrier.  I will also remove BT from preferred supplier on any future company projects.

[dimitri]

Although this is a very old thread, I am glad that Paul is voicing the exact same concerns I have.

I have had a btclick.com address since BT Broadband was piloted in 2000/2001. The move to btconnect.com did worry me a bit but at least BT kept the btclick.com alias going. Now, I will have to contact hundreds of customers, online services, banks, PayPal and god knows who else. The stupid thing is that I can't do this in advance because BT have not confirmed that the domain name I specified (and which I already own) will be used for the new email.

I am due to be migrated to Office 365 tomorrow, 11 Feb, but as yet I have had no offcial conversation with BT regarding the use of one of my existing domain names. Calls to the 'specialist' (!!) upgrade line as well as one attempt at Online Chat, only led to 'somebody technical will call you within 48 hours'... Now there is no 48 hour window left for this to happen. Not surprisingly, in each one of my 4 calls, the support person confirmed that no record existed of my previous call... That's what happens when you pay peanuts!

As Paul said, it is all down to money, including the appalling lack of basic technical expertise or customer service attitude. Tragically, this is BT Business - what a woeful display of incompetence!

[dimitri]

..it's also quite telling that the originator of this thread, BE_Product_Mngr, hasn't been seen since the middle of 2009

[markp]

Hi All,

the @btclick address can be used on the new Office 365 mail platform.  If your @btclick address is not working please contact our support desk, as there could be a fault with the account.

Regards

Markp

BT Business Forum Moderator

[dimitri]

---

@markp wrote:

Hi All,

@the @btclick address can be used on the new Office 365 mail platform.  If your @btclick address is not working please contact our support desk, as there could be a fault with the account.

Regards

Markp

BT Business Forum Moderator

---

Thanks Mark

I will keep my fingers crossed! It seems that using a customer-owned domain name -a supported option according to BT- is too much hassle

Dimitri