Post Your Views and Opinions On BT Business Email (XXX@btconnect.com & xxx@btclick.com)

[BE_Product_Mngr]

Hi,

I'm interested to hear your opinions about BT Business Email - (these are email accounts with @btconnect.com or @btclick.com) - what do you value? What would you like to see more of? What changes or improvements would you like to see made? We value your feedback in helping us to create a better product so please post here and get your views heard - it would also help if you provide the type of email account you have (Lite/included with Broadband or Plus purchased accounts) and how you access that account (POP/Outlook/webmail etc).

Your suggestions and opinions will help us shape our future strategies.

Thanks,

Roger

BT Product Manager

[lizbutler42]

why did you "upgrade", service is worse than ever. Also Why can I not get email on a new laptop with Windows *. This is pathetic, keep up or loose customers. 

[MHC]

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@lizbutler42 wrote:

why did you "upgrade", service is worse than ever. Also Why can I not get email on a new laptop with Windows *. This is pathetic, keep up or loose customers. 

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Maybe it is down to you and your setting up ...

I have just had around 15 accounts migrated and apart from one issue where Nokia were assuming ever account migrated at day 1 there have been no issues.  Several of those accounts are fed to more than one PC/smartphone and some PCs access several accounts.

[Blackheath]

Absolutely horrendous so far. Have received duplicate copies of every single email I've ever received for the past three years - four times. Cannot get it to sync properly with Outlook even the helpdesk couldn't. Was told by helpdesk my company is looking at a 48 hour wait. Had to send staff home because no one can work, losing money by the hour. The email send out rate isn't geared towards business at all, it's more suited for home use. The extra storage is a smoke screen. 

This is a major step backwards. Searched site for a way to access email on a browser, like navigating through a maze. 

Very let down and seriously worried. This glossy unneeded downgrade will have a detrimental effect on my business. Not so much unhappy as hurled into a state of emergency. About to begin the time-consuming task of evaluating alternatives to BT for the first time in twelve years of business. 

Exhausting day with no work done and loads of unhappy customers. 

[dickson1025]

I have to say that I can only agree that the forced move from BT connect to Office 365 Outlook mail has been a retrograde move.

Here is a list of issues that have affected me.

1 - product support specialist that called me (after 53 hours) lied to me (I do have to update all my printed correspondence, business cards, letter heads and web pages because I can no longer send mail with a bt connect email address).

2 - The update process told me to update my mail application from Outlook 2003 to Outlook 2007

3 - Updating Outlook 2003 to Outlook 2007 lost my interconnectivity with Adobe Acrobat 7 - serious issue as I can no longer export folders as a PDF document

4 - Mails sent to certain customers are rejected by the bigfish.com server - serious issue This happens with the following OS -  XP (SP3) Vista and Windows 7 (not dumb enough to buy Windows 😎 using either IMAP connection or direct Office 365 BT Outlook mail server

5 - I use IMAP on multiple systems, it took me 2 hours of searching the BT support site before I found the IMAP server credentials for Office 365 BT Outlook mail

Perhaps most serious of all faced with the prospect of having to update 3 more laptops from Outlook 2003 to Outlook 2007 I decided to set up Outlook 2003 to the IMAP server credentials for Office 365 BT Outlook mail and discovered the IMAP service for Office 365 worked perfectly in Outlook 2003! No where on the BT web site is this information given!

As I don't seem to be able to have a conversation with a competent and truthful BT support employee my next step is to write a formal letter of complaint to BT Head Office. The more people who write such letters the more chance of being listed to.

[Anonymous]

Don't see why you can't keep btconnect email. We have a mix of domain and btconnect, which is working OK now after 7 days of no email for two accounts!

[pamelap]

I did contact support. They refuse to help restore my btclick user account which was working right up to the moment a BT agent changed the password about 6 weeks ago (ie. early September 2013) - see my reply to http://business.forums.bt.com/t5/Email/BT-Click-AGAIN/m-p/66464#M6254 for the gory details.

So when did this "policy" of helping us btclick account holders change because it sure isn't working now?

I want my btclick account back!!