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Problems after upgrade to BT Business Total Broadband Option 2 ADSL2 Next Gen (prt2)

ciaran77
Power User

 

I've had to restart my post as someone has locked my original post? See same topic for the background.

 

Well today my problems have reoccured. I had this on my router today.

 

Status:Up
Downstream Rate:1231 Kbps
Upstream Rate:696 Kbps

 

After several router restarts, because it just wouldn't get anything better than a 1.2mb circuit, I finally managed to get a 16.9mb connection, but downloads are slow again, just 7mb. I have been getting 13.6mbps downloads for 3-4 weeks solidly, and then this.

 

This seems to indicate a pattern, every now and again my service just drops. My sense is there is an issue at the local exchange (it took a major incident there last time to finally get decent speeds after weeks of wasting time trying things at my end) after the incident my line was stable and I got decent speeds for 3-4 weeks.  Ping tests now show 13ms responses, so I would expect download speeds to be at least 13-14mbps. But I'm only getting 7mbps.

 

 Download speedachieved during the test was - 7693 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :16946 Kbps(DOWN-STREAM), 1211 Kbps(UP-STREAM)
 IP Profile for your line is - 8000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.71:18.45:76.84 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

 

Could BT advise on next steps, I firmly believe there are no issues at my end, there's lots of background info in my previous post and logged from my many hours of phone calls since December. I'm puzzeled as to why my ip profile change every 3-4 weeks, when my connection rate is consistant at 16.9kbps?

 

thanks.

32 REPLIES 32

Fiona
Grand Guru

Hi ciaran77,

 

Thanks for keeping us updated, I hope your connection remains stable after all the work thats been done.

 

Kind Regards

 

Fiona

BT Business Forum Moderator



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ciaran77
Power User

Monday 11am, so far so good, results below.

 

I suspect the problem will reoccur in a few weeks as this is the pattern I've seen, something causes the BRAS profile to be to lowered and it never goes back up after that. I hope I'm wrong.........

 

 

Download speedachieved during the test was - 13501 Kbps
 For your connection, the acceptable range of speedsis 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :18044 Kbps(DOWN-STREAM), 1139 Kbps(UP-STREAM)
 IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 5.15:23.8:71.05 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

ciaran77
Power User

thurs 31.4.11 5.25pm

 

all good so far, still connected at 18mb, d/l at 14.3mb.  TO are still keeping an eye on the logs, and will call me tomorrow for an update.